Política de envío

CozyLabs Shipping Policy

 

Order Processing

All orders are processed within 1–2 business days after payment has been confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details where available.

Shipping Times

Estimated delivery times are as follows:

South Africa and Africa: 7–15 business days

Canada, United States, United Kingdom, and European Union: 10–20 business days

Rest of World: 10–25 business days

Please note that delivery times are estimates and may vary due to supplier processing times, courier delays, customs processing, public holidays, or high-volume seasons such as Black Friday, Christmas, and New Year.

Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Where free shipping is offered, this will be clearly shown at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number by email where tracking is available.

Tracking information may take 2–4 business days to update in the courier system.

Customs and Duties

International orders may be subject to customs fees, import duties, taxes, or customs delays depending on the destination country. These charges are the responsibility of the customer where applicable.

CozyLabs is not responsible for delays caused by customs authorities.

Wrong Address Disclaimer

It is the customer’s responsibility to provide the correct shipping address when placing an order.

If you notice an error in your shipping address, please contact us within 12 hours of placing your order. We will do our best to assist, but we cannot guarantee changes once an order has already been processed or shipped.

Lost or Delayed Packages

If your package is delayed beyond 30 business days, please contact our support team so we can investigate the issue and work with you toward a resolution.

Holiday Notice

During peak seasons, including November and December, shipping may take longer due to increased courier and supplier demand. We recommend ordering early to avoid delays.

For any shipping questions, please contact us at CozyLab@cozylabofficial.com